FAQs

Common Questions

Call the office at 302.257.3135 or email support@northnodecounseling.com.

Confidentiality is one of the most important components between a client and therapist. Successful therapy requires a high degree of trust with highly sensitive subject matter that is usually not discussed anywhere but the therapist’s office. Every therapist should provide a written copy of their confidential disclosure agreement, and you can expect that what you discuss in session will not be shared with anyone. This is called “Informed Consent”. Sometimes, however, you may want your therapist to share information or give an update to someone on your healthcare team, but by law your therapist cannot release this information without obtaining your written permission.

However, state law and professional ethics require therapists to maintain confidentiality except for the following situations:

* Abuse or neglect of children, adults, and elders
* The client is seriously in danger of harming him/herself or has threatened to harm another person.

To determine if you have mental health coverage through your insurance carrier, the first thing you should do is call them. Check your coverage carefully and make sure you understand their answers. Some helpful questions you can ask them:

Is insurance pre-authorization required before my first appointment?
How many therapy sessions does my plan cover?
What is my co-pay?
Is approval required from my primary care physician?

A referral is not required by NorthNode. Although your insurance company may require a referral as part of your benefit plan. You will need to check with your insurance company for this specific question.

A community mental health center is designed to help with this very situation. We are available to evaluate your need for care, determine if NorthNode has programs/professionals that can help you, and/or refer you to another, more appropriate community resource for additional services.

If you require an emergency visit, we have time reserved each day for urgent visits. For non-urgent visits, an appointment will be set up for the next available appointment which is generally within the next 3-5 working days.

A claim will be submitted to your health insurance company to access any benefits which may pay for your care. NorthNode encourages you to call the customer service number on your insurance card to verify your coverage and any limitations that may exist. NorthNode staff are approved providers for many insurance providers to include Medicaid/Medicare. A sliding fee is available for clients who qualify. If requested, a payment plan can be set up for you.

An Intake Coordinator will speak with you about the privacy and confidentiality of all information that you are asked to share. An appointment will be scheduled with a therapist who has experience in working with the issues that concern you.

At NorthNode, we are sensitive to clients who are afraid, or require additional assurances of confidentiality, or who need information about laws and protection and community resources.

Effectively manage your level of stress
Set limits with others
Choose healthy relationships
Better understand yourself
Learn to manage your life
Be more productive
Increase your self confidence
Improve self in intimate relationships
Be in charge of your life
Manage your anger

If your behavior, thoughts or feelings interfere with daily functioning
If you experience changes in your eating/sleeping patterns
If you are abusing alcohol or drugs
If your relationships end in disaster and you don’t know why
If you often have trouble at work
If you have trouble making decisions or can’t concentrate on tasks
If you have “road rage”, or other outbursts of anger